Frequently Asked Questions
Questions About...
Ordering and Shipping
Can I track my order?
Once your order is shipped, we will email you a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
What is the lead time for orders?
Within Canada, the estimated delivery time for standard shipping is 3-7 business days, depending on the destination. Expedited shipping options are available for an additional fee.
For more details on shipping methods, large volume orders, and international shipping, see our full shipping policy.
How will my order be packaged?
We take care to package orders so they arrive safely, without breakage or spillage.
Your order will arrive in materials made to protect the content.
Do you offer local Pickup?
We don't offer local pickup at this time. Let us know if you'd be interested in seeing this in the future!
Questions About...
Policys
What is your return policy?
ATJENS, we strive to provide our customers with the highest quality products. We understand that sometimes a product may fail to meet your expectations, and we want to ensure your satisfaction.
If you wish to initiate a return, please contact your dedicated customer care rep within 14 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
See our full return policy for details.
Do you offer exchange?
We don't offer exchanges: simply initiate a return, then purchase the product you'd like instead.
Do you offer a product guarantee?
Yes! We stand behind the quality of our products. If you're unsatisfied for any reason, we'll make it right.